FREQUENTLY ASKED
QUESTIONS
Do I need to be home for you to collect my dog? We tailor our service to be as convenient for you as possible. If you’d like to be at home when we pick and drop off your dog, or if you want to leave a set of keys with us that’s no problem at all. We recommend installing a lock box, so keys don’t leave your property and if you require any last-minute walks, it’s much easier for the walkers to gain access. However, if you’d prefer giving us a copy, we require a minimum of 2 sets so the primary and secondary walker can have a copy each. All keys are given a unique code so they can’t be traced back to our customers’ homes and the keys are kept in a secure locked box.
How can I trust you with my dog? We have undergone a DBS check, which you can ask for a copy if needed. We are fully trained in dog first aid and offer a free meet and greet before we take your dog out on there first walk.
My dog loves jumping in muddy puddles will they come back dirty? Our walks include a rinse and dry service, so that every dog who loves to run and jump through all the puddles and mud will be rinsed off and towel dried, so that they come back home in the same condition they left.
How long are the walks? We have two walks available: a 30-minute walk and a 1-hour walk (these can be group or solo walks). Depending on the length of time you choose your dog to be walked they will be out of your home approximately 1-2 hours to include transporting your dog to and from the walking locations.
Do you walk my dog on or off lead and where will they be walked? We tailor your dog’s walk to their needs and your preferences.In your consultation we will discuss how you’d like your dog to be walked (on or off lead) and where you’d be comfortable for them to be walked. we aim to optimize your dog’s walk to the full but also their safety is the most important. We tailor your dog’s walk to their needs and your preferences.In your consultation we will discuss how you’d like your dog to be walked (on or off lead) and where you’d be comfortable for them to be walked. we aim to optimize your dog’s walk to the full but also their safety is the most important. We also do not walk off lead until the we have full trust of your dog.
How many dogs will be in a group walk? We always follow the rules of the local council, in Hampshire it’s a maximum of 4 dogs per person. However, we also consider many factors as temperaments, location of walks and pace of walk. This will be discussed in your consultation so we can tailor it to your dog.